Shipping Policy

Last Updated: July 19, 2026

At Whimsy Maison, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping & Delivery

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are:

• Qatar: 2–7 business days

• International Orders: 7–20 business days

Please note that delivery estimates are approximate and may vary due to factors outside our control, including customs clearance, weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery rates. Any applicable promotional shipping offer will be clearly communicated on our website.

4. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number by email.

You can use the tracking information provided to monitor the progress of your shipment. Please allow some time for tracking information to become active after your order has been shipped.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Lost Orders

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@whimsymaison.store

We will do our best to assist you and investigate the status of your shipment.

7. Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@whimsymaison.store and provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product and packaging

We will review your request and assist you according to our Return & Refund Policy.

8. International Orders, Customs & Duties

For international orders, customs duties, import taxes, VAT, or other applicable charges may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Whimsy Maison is not responsible for delays caused by customs authorities or for any customs duties, taxes, or import fees charged by the destination country.

9. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Whimsy Maison
Email: support@whimsymaison.store
Website: whimsymaison.store

We are happy to assist you with any shipping-related questions.

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Note: Delivery times and shipping conditions may change depending on the destination, courier, product availability, and other circumstances. We recommend reviewing this policy regularly and updating it to match your actual shipping operations.